Cancellation and refunds
We make chocolate-covered strawberries from fresh berries for your time — so cancellation depends on whether we have started preparing.
Cancelling an order
- before preparation starts — free: message the Kona bot or call us; online payments are refunded in full;
- after preparation starts the order cannot be cancelled — it is made for you and is perishable (food of proper quality cannot be exchanged or returned); we can agree on another address or time;
- if we cancel the order (day full, no berries of the right quality, cannot make it in time) — we refund the whole payment.
Shelf life and storage
Shelf life: at +2…+6 °C — 24 hours from the time of preparation; at up to +20 °C — 12 hours from the time of preparation. The time of preparation is shown on the order page and on the card in the box (once the order is marked as ready).
The seller’s recommendation: they taste best in the first 6 hours after being made. Do not leave them in the sun, in a car or near a radiator.
If something is wrong
Check the gift on receipt. If anything is defective, damaged or missing, take a photo and message us within 2 hours of receipt. We will replace the item or refund it (fully or partly, as agreed).
How we refund
- online payments (Click, Payme, Uzum, card) — via the Rahmat payment system: the money is returned to the same card; the time it takes to be credited depends on the bank that issued the card;
- if part of a payment made via an app (Payme, Click, Uzum…) has to be refunded, we may refund the whole payment and send a new payment link for the correct amount;
- cash — in cash or by card transfer, as agreed.
Online payments received by mistake (e.g. an order paid twice) are refunded in full.
Contact
Contact us: phone +998 91 796 77 99. Contract terms — public offer.